SECURING PEACE OF MIND

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ABOUT LEA INSURANCE BROKERS

We are thrilled to share some exciting news with you – LEA Insurance Brokers is  now a proud member of the Insurance Advisernet network.

At LEA Insurance Brokers, our commitment to providing you with exceptional service and tailored insurance solutions has always been our top priority.

Joining the Insurance Advisernet network is a move that will enable us to enhance the level of service and support we provide to you.

About Insurance Advisernet:
Insurance Advisernet is one of the largest and most respected General Insurance businesses in Australia and New Zealand. With an extensive network of over 270 insurance advice practices across 150 locations, they provide unrivalled confidence, choice, and value for clients and their businesses.

The collective strength of the Insurance Advisernet network is its greatest asset. This allows them to deliver exceptional services and tailored solutions every day. As a principal member of the National Insurance Brokers Association and the largest member of the publicly-listed AUB Group, Insurance Advisernet boasts a unique relationship that provides a level of financial strength, business efficiencies, and buying power that others simply cannot match.

What does this mean for our clients?

Expanded Resources: As part of the Insurance Advisernet network, we now have access to expanded resources, cutting-edge technology, and a wealth of industry knowledge. This means even more comprehensive solutions and support for your unique insurance needs.

Collaborative Expertise: Our team, led by Directors Troy Jennings and Tyson Price are looking forward to the opportunity to  collaborate with the vast network of insurance professionals within Insurance Advisernet. This collaborative expertise ensures that we stay at the forefront of industry developments and continue to provide you with the best possible service.

Seamless Transition: Rest assured, our commitment to you remains unchanged. The transition to Insurance Advisernet will be seamless, and you can continue to expect the same high standards of service and dedication to meeting your insurance requirements.

Important Information:
As a result of this move, we will have an updated Financial Services Guide (FSG), which can be found here. We encourage you to review this document to stay informed about the changes and to ensure that you have the latest information.

We value your trust in LEA Insurance Brokers and are committed to making this transition as smooth as possible for you.

We are genuinely excited about the opportunities this partnership brings and look forward to continuing our journey together with you.

 

OUR DIFFERENCE

Tradies Insurance

Technical Expertise & Negotiation

Complete understanding of the benefits and risks of a wide range of insurance policies available in the market

Tradies Insurance

Professional Advice Advocates

Advocating your interests - Interpreting and facilitating your insurance needs

Tradies Insurance

Associated Services

Risk Management Reviews and Premium Funding available to assist you with your insurance and funding needs

CLIENT TESTIMONIALS

Appropriate and sufficient insurance for a company is crucially important for its long-term success. Our experienced advisors can assist you in choosing the appropriate type of insurance product for your specific situation and needs.

With over 40 years in the industry, LEA Insurance Brokers have an advisor to suit your exact needs.

How We Can Help You - Making Life Easier

We have a dedicated claims team with years of experience to help you through what can be a difficult and traumatic experience.

In most cases personal property claims do not require a claim form, and advising us of the details is all that is required to lodge a claim.  For commercial claims however, this is not necessarily the case, and choosing the right claim form can be confusing which is why we facilitate this.

Advice, support and assistance throughout the entire claims process. Notify us so we can ensure your interests are protected every step of the way.

We ask that all claims are notified through our office so we are able to provide advice and assistance from the initial contact, monitor the progress of your claim and ensure your interests are being protected until the claim is finalised.

We subscribe to the NIBA Code of Conduct. The Code provides that brokers:


The Insurance Brokers Code of Practice (the Code) promotes open, fair, honest and timely dealings with consumers.

LEA Insurance Brokers are committed to creating professional relationships built on:
- trust,
- high standards of customer service (Code Service Standards),
- a free and transparent complaints and compliance review process
- abiding by any binding sanctions imposed on us under the Code for any breach.

You can access a copy of the current Code Here


The Code Service Standards:


  1. We will comply with all relevant law

  2. We will transparently manage any conflicts of interest

  3. We will clearly tell you when we do not act for you

  4. We will clearly tell you about the scope of our covered services

  5. We will discharge our duties, diligently, competently, fairly and with honesty and integrity

  6. We will clearly tell you how our covered services are paid for before we provide them and answer any questions you have

  7. We will handle any money received in accordance with relevant law and any agreement with you

  8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence

  9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response

  10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards

  11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you

  12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute


Complaints and Dispute Resolution Process:


When things don’t go right, we want you to tell us about it. We have as part of the Code requirements an internal dispute resolution process, which is free of charge and will be conducted in a fair, transparent and timely manner. For further information on our Complaints and Dispute Resolution Process Click Here


Report a Concern to the Insurance Brokers Code Compliance Committee:


If you feel we have breached any part of the Code you can refer this directly to the Insurance Brokers Code Compliance Committee for investigation. For further information: Report a Concern with IBCCC