FAQ’s

Q. Who is LEA Insurance Brokers?

A. We are a large independently owned insurance Brokerage. We specialise in assisting SME’s, property owners, professionals and individuals with meeting most of their insurance needs. We have a history that extends to 30 years and have offices in both Brisbane and the Gold Coast.

Q. Why should I use an Insurance Broker?

A. The expertise provided by your broker can mean the difference between being just insured or being appropriately insured!

We provide our expertise to ensure that all of your key insurance risks are identified and make recommendations on appropriate levels of cover. We also source suitable covers from reputable insurers to meet your needs.

Q. Who pays for our services?

A.    We are generally paid a commission directly from the insurer for our services. This cost is not an additional charge for you. In some larger cases where the sums insured are substantial and the cases are complex, we may negotiate a fee with the client.

Q: Why does a Broker charge a fee when they receive commission from the Insurer?

A: The commission received by the broker from an insurer is to cover the initial expense involved in setting up the policy/policies. The Broker Fee is an administration fee that assists with meeting the cost of ongoing management throughout the year including general contact, reviews as well as claims management.

Q. How will I know that I am covered?

A. Prior to your renewal date you will receive an invoice which will outline all components of the proposed cover including, the type of cover selected, the sum insured, the insurer, the premium as well as policy number etc.

Q: What are Statutory Charges that appear on my Invoice?

A: Statutory charges are the compulsory "Government Charges" that are placed upon premiums.
The Insurer and Broker receive none of the funds collected. These charges include the following and all but GST vary from State to State:
- Fire Service Levy (FSL)
- Goods & Services Tax (GST)
- Stamp Duty (SD)

Q: How do I pay the premium?

A: The invoice provides details on how you can pay your premium.  Payment can be made by credit card either over the internet or by phone, Bpay, in person at the Post Office or by sending a cheque.

Q: When is payment due?

A: Payment must be made before the due date of the policy!

Q: I have been asked for a Certificate of Currency, can you provide one?

A: Yes, we can provide you with a Certificate of Currency (COC), as long as your insurance policy is currently in force and has been paid in full. You should contact your Account Manager to organise a COC.

Q. How do I make a claim?

A: Please contact our claims team at our Gold Coast Office by either phone, email or fax:
Bob Parmenter
Ph: 07 5538 8988
Fx: 07 5592 3470
claims@leaib.com.au

Q: Will I need to complete a claim form?

A: Some vehicle and property claims can be lodged over the phone and will not require a claim  form. To find out if a claim form is needed, please contact our claims team.

Q. Have you got a question that you want answered? Ask here and we will respond.