I wanted to let you know about our recent trip overseas and our need to access the travel insurance that we have taken up through your advice.
I had the misfortune of suffering a heart attack in Germany on 1st August 2012 and within 2 hours had stent inserted. This story, though, is not about my medical problems, but rather the outstanding service provided by both your office and Chubb Insurance. As you can understand this medical event is very traumatic for your spouse, particularly when it occurs in a foreign country. A phone call to you got us the Chubb number and from then on we were in their hands.
Chubb paid the hospital direct adn ensured that Madonna had accommodation etc.
Our return to Australia 3 weeks later was through Bangkok, where I felt unwell with a tight chest, the Airport Medical team sent us off to a private hospital for more tests etc.
Madonna again rang Chubb and received the same confident, caring response from them regarding our situation. Chubb settled with the hospital direct.
Insurance Companies don't get a lot of credit these days, and I want to let you know that our expectations were exceeded. When we had to use the insurance. Chubb was there for us, very efficient and supportive.
I will not go overseas without this sort of insurance. On a brighter note I will recover well.