We met Paul after having our policy for 11 years and had tried to review it with our existing broker who dismissed us.
Ed rang six insurance brokers to address the issue.
Of all the calls only Paul contacted us and arranged to drive from the Gold Coast to Brisbane to discuss our needs.
When Paul was looking through our documents he pointed out that there was a total and permanent disability insurance that we could have claimed based on our situation.
Ed has suffered from an untreatable depressive illness for 6 years and had been unable to work. During this period he had been hospitalised, and had unsuccessfully tried various trial drugs and electric shock treatment. We had sadly pealed off various assets awaiting any improvement.
Paul tenaciously followed our TPD claim and kept us informed at every turn. The Psychiatrists supporting Ed wrote a lengthy report to assist the claim. Paul kept the insurance claim officers in the loop and on task.
We are ecstatic that we were successful with the claim because it means that if we are extremely prudent we will not lose everything we worked so hard for prior to the depression. For me I will cut down the 12 hour days to a steady eight.
We are eternally grateful to have met someone who is genuinely doing business for the right reasons. A man of integrity I would recommend him to anyone who wants to be in trusted hands.