Thank you for your assistance with our recent claim for trauma cover. It was, and still is a very stressful time following the diagnosis of breast cancer. The days and weeks that followed was a blur, becoming mind numbing from numerous doctor and specialist visits, surgery, further setbacks, and more surgery! The whole medical process is efficient, but stressful! However, to your credit and to the credit of OnePath, the process of lodging a claim for trauma cover was a fairly easy and painless. It looked daunting at first with the amount of forms to fill out and information to gather, but in fact it was quite easy, and made even easier with the help provided by OnePath. My case manager (Helen) was very good at guiding me through the paperwork, and provided me with all the necessary information and documents via email.
I'll be the first to admit I was a sceptic in regards to obtaining a claim. I thought after all these years of paying insurance premiums, come the day I need help, they would find a way to deny me.
Even to the last minute I thought they would knock us back for something minor, be it a form filled out incorrectly, or we eat breakfast too early! But I now stand corrected. The company you aligned me with (OnePath) to take care of our family insurance needs, have proved to be honest trustworthy, and true to their word.
Paul, I thank you for your help, and we appreciate your guidance in all things insurance.
Regards, Danny & Kerry.