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Internal Disputes Resolution Process

LEA Insurance Brokers subscribe to the Insurance Brokers Code of Practice and are a member of the Financial Ombudsman Service (FOS).  As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.  If you are unhappy with any of our services, please lodge your complaint in writing or contact our complaints Manager, Alan Graham.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 20 dyas through our internal disputes resolution system.

Specific contact details are:

Alan Graham
LEA Insurance Brokers
Phone No:  07 5538 8988

We will keep you informed about how we handle your complaint and provide you with reasons for our decisions.  If we required further information, then we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

External Disputes Resolution Process

If an issue has not been resolved to your satisfaction, you can lodge a dispute with the Financial Ombudsman Service (FOS) Australia. FOS provides fair and independant finanical services dispute resolution free to consumers.

FOS Contact details are as follows:

BY POST:
 
Financial Ombudsman Service Limited (FOS)
GPO Box 3
Melbourne        Vic         3001
 
BY PHONE:   
 
1800 367 287
 
BY EMAIL:
 
 

An online complaint form is also available at the FOS Ltd website www.fos.org.au    

LEA Life Brokers Pty Ltd AR No. 289102
Is a Corporate Authorised Representative of
Millennium3 Financial Services Pty Ltd
ABN 61 094 529 987 Australian Financial Services
Licensee – Licence Number 244252
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Address: 47 Ashmore Road, Bundall QLD 4217
Phone: (07) 5538 8988

LEA Insurance Brokers Pty Ltd AFSL No. 241418
ABN 58 523 762 917
Home | Privacy Policy | Financial Services Guide
Site Map | Contact Us
Address: 47 Ashmore Road, Bundall QLD 4217
Phone: (07) 5538 8988


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